Got a Question? Check to see if it gets answered here in the Art FAQs.
Currently I accept Paypal, Etsy Direct Checkout and money orders. Payments made by money order will be shipped when the money order has cleared.
I offer payment plans on any custom work and other paintings that are over $300. Custom painting payments are split into 3 payments – the first third is due at the beginning of your project. The second payment is due at the half way point and the final payment is due after you have given your approval of the finished painting. Once that payment is received your painting will be shipped. “Off the Shelf” painting payments may be split in half, with the second payment due the month after the first payment is made.
If for any reason you need to cancel an order please convo me withing 24 hours.
All the artwork ships from Canada. Large paintings and custom work are shipped in professional art boxes via Canada Post. Fedex is available upon request. International orders: The shipping quotes are for art shipped via Canada Post, but I am happy to grab you a quote from Fedex, UPS or the shipper of your choice. Let me know in the notes to seller section. Unfortunately, I am unable to mark any artwork as “gifts”. There may be a customs fee associated with your order that I have no control of or knowledge about – each country has it’s own rules about that sort of thing. It is just something I thought you should be aware of.
Your item will be shipped within 2 business days after your payment has been received. If you are paying in installments I will ship your work the day after the final payment has been made.
Paintings created on paper will be shipped in clear plastic sleeves, in a stiff photo mailer. Large artwork will be shipped in Fedex art mailing boxes, or if needed tv moving boxes. Small art will be shipped in appropriately sized boxes surrounded by stiff backing board and bubble wrap.
Buyers in Chatham, London, or Windsor Ontario Canada can contact me to arrange a time to pick up their item instead of having it shipped.
Refunds and Exchanges
Ready to Hang Paintings :
These are the majority of paintings in my etsy shop, art that is fully complete when you purchase it without any customization. If for any reason you are unhappy with your painting during the first 60 days you can return it to me for a full refund minus any shipping charges.
Made to Order Art:
I work closely with clients all through the process of bringing their visions to life on canvas. There are multiple photos, emails, phone calls and opportunities for feedback on the art from start to finish. Because of the one of a kind nature of these paintings there are no refunds for custom artwork.
Art Gone AWAL:
If an item is lost or damaged during transit please let me know so that we can work out a solution that works for both of us.
Additional Policies and Art FAQs
I try my hardest to get the colours in my photographs to accurately reflect the colours in the paintings but each monitor shows colour a little differently. So keep that in mind.
Also, when you purchase a painting, please remember that you are helping me make a livelihood from my artwork so please keep the painting for your personal use. I retain the rights to any images I create for my portfolio and promotional use.
All art work is Copyright Laura Tetrault 2013.
Custom orders are enthusiastically welcomed! I love the chance to do something new and a bit different and I regularly work closely with clients to create their personal oasis one painting at a time.
Still have questions? Please ask!
Contact me at lauratetrault (@) gmail dot com or by using the contact form here